Metropolia's guidelines concerning coronavirus

Read about the impact of coronavirus on Metropolia's operations.

Preventing Covid-19 coronavirus infections

Despite the pandemic, HyMy-Village is open.

We follow the coronavirus situation and strictly adhere to the official instructions and safety guidelines in all our activities. At HyMy-Village, we care about the wellbeing and safety of both our customers and students. We take care of good hygiene and use professional protective equipment in all our services. We also follow safety distance instructions and have arranged our waiting area and customer service desks accordingly.

When visiting our services, we will provide you with protective equipment such as a face mask and/or protective gloves for the visit, if necessary. We kindly ask you to take care of good hand hygiene and coughing / sneezing etiquette while visiting.

Please only come to our services if you are feeling healthy and have no symptoms. If you experience symptoms before your visit, please cancel your appointment as soon as possible by calling or texting our service numbers: tel. 040 334 5629 or tel. 040 653 1722. All cancellations are free of charge.

Link to Content

A visit to an oral hygiene student  

At HyMy-Village, oral hygiene students are completing a practical internship as part of their studies, the purpose of which is to practice professional and customer service skills. At the Oral Care Teaching Clinic, oral hygiene students treat patients of all ages sent by Helsinki health care centers for dental care. Patients need a referral from their own health care center dentist. 

The oral hygiene student first conducts a comprehensive oral examination for the training customer, including cariological and periodontal (connective tissue) examination, after which the supervising teacher reviews the possible findings with the student. A treatment plan is made according to the symptoms and possible new visits are determined. At the first visit, the customer’s oral self-care is also reviewed, and counseling is given if necessary. Possible further treatments will be done during subsequent visits. 

What does a visit to an oral hygiene student cost? 

Training customers come directly from the City of Helsinki either by referral or by calling and booking an appointment. The treatment is free of charge for those living in Helsinki.     

Oral health care for children and adolescents 

  • Oral health examinations 
  • Personal oral health plan 
  • Health guidance, e.g. oral cleansing, nutrition counseling, counseling on the use of fluoride products and xylitol 
  • Preventing dental diseases, directing to corrective dental care 

Oral health care for adults and the elderly 

  • Oral health examinations 
  • Personal oral health plan 
  • Health guidance, e.g. health discussion on the interrelationship between oral health and general health, oral cleansing, nutrition counseling, counseling on the use of fluoride products and xylitol, denture care 
  • Prevention and treatment of gingival and connective tissue diseases; removal of bacterial plaque and stains 
  • Treatment of dry mouth and bad breath 
  • For a patient in need of demanding oral care, the treatment is carried out in collaboration between an oral hygiene student and a dental health care student from the University of Helsinki. 

Good to know before the visit 

What is a training customer? 

Everyone is welcomed as a training customer in HyMy-Village. Doctor’s referral is not required. As a training customer, you will be acting as a customer for our students in a safe and supervised learning environment. This practice enables supported customer encounters corresponding to the actual practical work that the students will face within their own professional fields.  

With training customers, it is possible for students to practice their professional skills in a safe and supported learning environment, under the guidance of a supervising teacher and staff. Some of the skills that students will be learning: 

  • Interaction 
  • Professional skills 
  • Customer service situations 
  • Multidisciplinary cooperation 
  • Documentation 
  • Data collection. 

Training customer visit is a learning situation and it will therefore include e.g. guidance from the supervising teacher. The supervising teacher will always check and approve the examination and rehabilitation plan. Hence, interviews, examination, and other tasks might be slower compared to other professional services. 

If a training customer appears to be under the age of 13, his or her age will be checked. Parental consent is required for those under the age of 13 to participate in the activity. 


Metropolia has a health insurance for patient injuries covered by the Patient Injury Act. Metropolia also has general liability insurance for damages taking place in education. The terms and conditions of the liability insurance can be seen in HyMy-Village. 

Submitted on 30.12.2020 - 13:00